Ocala Auto Repair

Thank you Kevin for taking the time to share your experience. We are sorry to hear that your recent visit did not meet your expectations and appreciate the opportunity to respond. Your 2014 Equinox was brought in on March 24, 2025, at 4:00 PM. On March 25, we performed an oil change and assessed the body damage, subsequently providing the necessary documentation to assist you with your insurance claim. On March 27, at the direction of your insurance provider, you submitted photos of the damage, and on March 28, you retrieved your vehicle with the understanding that it would return the following week for headlight replacement and body repair. As discussed, we recommended combining the headlight replacement with the fender work to minimize cost, since the headlight would need to be removed during the repair process. At the time of pickup, we also informed you that the oil change would not be charged until all authorized work was completed. On April 1, you returned due to a small oil drip. Upon inspection, we found a manufacturer defect in the oil filter gasket. We replaced the filter immediately, topped off the oil, and ensured there was no further issue. You also informed us at that time that you would not be proceeding with the body repair, but still wished to move forward with the headlight replacement, which we completed. We are pleased we could address the issue promptly and are grateful for your recognition of the courtesy extended by our team. That said, we sincerely regret that the experience left you with diminished trust. Please know that we take great pride in our workmanship and strive to uphold the highest standards of service and transparency. We thank you again for your feedback and would welcome the opportunity to restore your confidence in the future. Respectfully, The Ocala Auto Repair Team

Hi Catherine, We take customer feedback very seriously, We always aim to provide quality service and transparent communication, so it’s important we address a few key points – Spare Tire: For the safety of our team, we do not dig through clutter, personal belongings, or debris blocking access. In this case, a significant amount of items in your back seat prevented us from reaching the spare tire tool kit under the rear seat. For your convenience and safety, we placed the spare tire in the back of your Denali. –Tire Pressure Light: If your TPMS light came on afterward, a quick call would have allowed us to reset it or check for a sensor issue – we’re always happy to help. – Bluetooth: No part of your service—new tires, lower control arms, and alignment—involves the vehicle’s infotainment system. If the Bluetooth stopped working, it’s purely coincidental and unrelated to the mechanical work. We strive to treat all our customers with honesty and care, but we do recognize that sometimes outside factors can affect how an experience is perceived. If you'd like to come in or call us directly, we'd be happy to walk through any remaining concerns with you.

Hi Mike, Thank you so much for the kind words and the 5-star review! We're truly grateful for your trust in our team—it means the world to us. We're so happy to hear you had a great experience and that our staff came across as honest, friendly, and knowledgeable. That’s exactly what we aim for every day. We’re glad we could take good care of your Maxima, and we’re always here whenever you need us. Thanks again for your continued support—we really appreciate you!

Wow, Laura! Your review left us smiling from ear to ear—thank you so much for taking the time to share your experience with us. Being called “miracle workers” is the highest compliment, and we’re honored to have earned that title from you and your family! We’re so glad we could restore your husband’s Audi, revive the paint on your Infiniti, and make those repairs look like nothing ever happened. Our goal is always to deliver top-notch work with honesty, precision, and care—and going the extra mile with some free touch-ups is just our way of showing how much we appreciate you trusting us. It’s been a pleasure working on your vehicles, and we’re especially excited to bring your daughter’s Camaro back to life! Thank you for your kind words about our team and communication—it means the world to us. We’re here whenever you need us! – The Ocala Auto Repair Team 🚗✨

Rick, thank you for the awesome 5-star review! We're glad to hear the guys up front made a great impression—and even happier that your Silverado is blowing cold air again, just in time! Replacing the A/C condenser is no small job, and we appreciate you trusting us to get it done right. Stay cool out there, and don’t hesitate to reach out if you need anything else down the road!