Ocala Auto Repair

Corey, thank you so much for the kind words and for trusting us with your vehicles since moving to Ocala! Coming from someone with industry experience, your feedback means the world to us. We believe in honest work, clear options, and treating every customer with the respect they deserve—no sales pressure, just real solutions. It’s been a pleasure working on your GMC Terrain (and the rest!), and we’re always here when you need us. 🚙🔧

Thank you so much, Vivian! We're glad we could help get your Nissan Sentra back on the road and running smoothly with a New Alternator. It means the world to us that you found our team trustworthy and straightforward. We believe in honest repairs—no pressure, no upsells—just what your car actually needs. We truly appreciate your recommendation and are so happy you gave us a chance. Don’t hesitate to reach out if you ever need us again!

Thank you Kevin for taking the time to share your experience. We are sorry to hear that your recent visit did not meet your expectations and appreciate the opportunity to respond. Your 2014 Equinox was brought in on March 24, 2025, at 4:00 PM. On March 25, we performed an oil change and assessed the body damage, subsequently providing the necessary documentation to assist you with your insurance claim. On March 27, at the direction of your insurance provider, you submitted photos of the damage, and on March 28, you retrieved your vehicle with the understanding that it would return the following week for headlight replacement and body repair. As discussed, we recommended combining the headlight replacement with the fender work to minimize cost, since the headlight would need to be removed during the repair process. At the time of pickup, we also informed you that the oil change would not be charged until all authorized work was completed. On April 1, you returned due to a small oil drip. Upon inspection, we found a manufacturer defect in the oil filter gasket. We replaced the filter immediately, topped off the oil, and ensured there was no further issue. You also informed us at that time that you would not be proceeding with the body repair, but still wished to move forward with the headlight replacement, which we completed. We are pleased we could address the issue promptly and are grateful for your recognition of the courtesy extended by our team. That said, we sincerely regret that the experience left you with diminished trust. Please know that we take great pride in our workmanship and strive to uphold the highest standards of service and transparency. We thank you again for your feedback and would welcome the opportunity to restore your confidence in the future. Respectfully, The Ocala Auto Repair Team

Hi Catherine, We take customer feedback very seriously, We always aim to provide quality service and transparent communication, so it’s important we address a few key points – Spare Tire: For the safety of our team, we do not dig through clutter, personal belongings, or debris blocking access. In this case, a significant amount of items in your back seat prevented us from reaching the spare tire tool kit under the rear seat. For your convenience and safety, we placed the spare tire in the back of your Denali. –Tire Pressure Light: If your TPMS light came on afterward, a quick call would have allowed us to reset it or check for a sensor issue – we’re always happy to help. – Bluetooth: No part of your service—new tires, lower control arms, and alignment—involves the vehicle’s infotainment system. If the Bluetooth stopped working, it’s purely coincidental and unrelated to the mechanical work. We strive to treat all our customers with honesty and care, but we do recognize that sometimes outside factors can affect how an experience is perceived. If you'd like to come in or call us directly, we'd be happy to walk through any remaining concerns with you.